Sometimes Room Booking System devices might not be detected by your computer.
Here are the problems you may encounter and tips on how to resolve them:
- The Room Booking System device was damaged
- There is a USB connection issue
- Outdated or wrong Room Booking System Configurator version
The Room Booking System device was damaged
While their casing is sturdy, any fall or significant impact may affect and damage the internal components of the device, which causes the device to stop working properly.
It is always good to ask your coworkers if they know if the device was damaged recently.
If the device has in fact been damaged, please contact us at firstname.lastname@example.org and we will do our best to assist you.
There is a USB connection issue
The problem could be the cable, the device, or the FDTI drivers in your computer. It is best to first check for any damage to all of the components before moving on with troubleshooting.
When it comes to the Windows OS, if your PC doesn't recognize your Room Booking System, we would recommend that you try a different USB port.
Try to avoid using USB hubs, extensions, or splitters. Please note that the COM port works best with the Room Booking System device connected directly to the computer's USB port.
Outdated or wrong Room Booking System Configurator version
It is crucial to have the most recent version of the Room Booking System Configurator, as each version has important bug fixes and improvements added to it.
If none of the solutions helped you in resolving the issue, reach out to us at email@example.com and we will do our best to assist you.