6-inch and 13-inch devices are thin client devices with low-power Wi-Fi modules that rely on an established Internet connection in order to operate. As such, it is crucial that the Wi-Fi your Room Booking System devices are connected to is stable, strong, and that it meets certain requirements:
Wi-Fi Standard and broadband frequency
Your Room Booking System connects via the Wi-Fi IEEE 802.11 b/g/n standard.
At the moment, Room Booking System devices support only the 2.4GHz network frequency.
Two types of Wi-Fi encryption are supported:
- WPA2-PSK encryption:
- Standard WPA2-PSK (AES) encryption is supported, provided by any standard modern access point. Old WPA and TKIP are not supported due to security concerns
- WPA2-EAP encryption:
- In these devices, WPA2-EAP is supported in addition to WPA2-PSK. The devices support TLS, TTLS, and PEAP methods. For PEAP and TTLS, the MSCHAPv2 inner method is supported. The connection certificates (supported length 4096 bytes) can be stored on the internal storage of a Room Booking System device (uploaded in the .PEM format)
Room Booking System devices can also connect to Wi-Fi networks without encryption.
It might happen that this network is hidden when choosing a specific network for your Room Booking System device. In such cases, you will have to use the Room Booking System Configurator and manually connect to the network.
Instructions on how to manually connect to a Wi-Fi network can be found here.
Supported Wi-Fi channels
Room Booking System devices are able to connect to Wi-Fi channels spanning from 1 up to 11.
While they cover the 1-11 channel specter, we highly advise setting your network to channels 1, 6, or 11 to ensure the highest performance and connectivity of 6-inch and 13-inch devices.
Room Booking System still won’t connect to the Wi-Fi network
Does your network meet all these requirements, but your Room Booking System device will still not connect to the network or has connectivity issues? Please visit this list of common problems and solutions.